Shipping and Return Policy
Return Policy:
At Lightning Surf Co., we strive for your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, you may return it within 30 days of the delivery date, provided that the item is in its original condition and packaging, and shows no signs of damage, wear, or use.
Please note that the buyer is responsible for all return shipping costs. We recommend using a trackable shipping method to ensure safe and timely delivery. Once your return is received and inspected, we will process your refund within 5 business days to the original payment method used for the purchase.
For further assistance or to initiate a return, please contact our customer service team at info@lightningsurfco.com. Thank you for choosing Lightning Surf Co. for your surf gear needs. We look forward to serving you again soon!
Shipping Policy:
At Lightning Surf Co., each order is carefully crafted and made to order with meticulous attention to detail. Therefore, please allow 3-5 business days for your order to be processed before it is shipped out.
Once your order has been processed, shipping times typically range from 2 to 5 business days, depending on your location and the shipping method selected at checkout. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances beyond our control.
Additionally, please be aware that tracking numbers may take up to 24 hours to update in the carrier's system after your order has been shipped.
We understand the excitement of receiving your new surf gear promptly, and we strive to ensure timely delivery while maintaining our commitment to quality craftsmanship. If you have any questions or concerns about your order's shipping status, please don't hesitate to contact our customer service team at info@lightningsurfco.com.
Thank you for choosing Lightning Surf Co. for your surfing adventures. We appreciate your patience and support as we work to provide you with the best possible experience.